Frequently Asked Questions
Everything you need to know about your Isabel Bernard order and our luxury collections.
What materials are used in Isabel Bernard jewelry?
Our jewelry is crafted from high-quality 14 karat gold, providing a timeless elegance and durability. We also offer a selection of premium leather goods and accessories designed to last a lifetime.
How long does shipping take and what are the costs?
We offer worldwide shipping. Orders are typically processed within 24 hours. Delivery times vary by location, usually ranging from 1-3 business days within Europe and 5-10 business days for international destinations.
What is your return policy?
If you are not completely satisfied with your purchase, you can return your items within 30 days of receipt. Please ensure products are in their original condition and packaging.
How can I maintain the quality of my leather handbag?
To keep your leather items in perfect condition, we recommend using a specialized leather protection spray and avoiding prolonged exposure to direct sunlight or moisture.
Which payment methods do you accept?
We accept a wide range of secure payment options including Visa, Mastercard, American Express, PayPal, Apple Pay, and various local payment methods like iDEAL and Bancontact.
Does my Isabel Bernard purchase come with a warranty?
Yes, all Isabel Bernard products come with a 12-month warranty covering manufacturing defects. Please keep your proof of purchase to facilitate any warranty claims.